How we're dealing with COVID-19
COVID-19 is a thing we at Strange Bedfellas are taking very seriously! The state of Texas may be open, but we’re still doing our best to stay quarantined with limited exposure to outside people. That means we’re still leaving the house only for essential needs. Steve and I as well as our respective co-habitators (Steve’s roommate and my own husband) are all working from home exclusively. All four of us as well as Avery are following guidelines very closely and leaving home only when absolutely necessary and using masks whenever we do. We keep our workshop very clean and have been wiping down surfaces and washing hands all day long every day we’re in the workshop. We are committed to sending out clean toys! Additionally, should one of us start to feel ill we will cease operations ASAP and let everyone know. We are taking no chances with this virus!
Current Shipping Policies
We are currently shipping within 2 - 7 business days!
-I usually try to make at least 2 trips a week to our post office to drop off shipping. We generally try to ship out all orders purchased on a drop weekend within 2 business days. For example, if we drop inventory on Friday you should expect your order in the mail on Tuesday at the latest. Sometimes issues come up and shipping times get disrupted, which is why we say 2 to 7 business days. Holidays can also interrupt this schedule.
-Shipping labels are created within 1 - 2 days of a package actually being shipped out. We do not create labels then hold the boxes for a week. If we've printed a label it will be on the box and in the mail within 2 days at the latest. We work in a very small workshop and don't have the space to hold orders very long.
-Some customers notice that their tracking numbers show a "pre-shipment" status for longer than 2 days. USPS has been experiencing a LOT of delays and obstacles related to the COVID pandemic and other issues that have come up during 2020. A lot of times the boxes we drop off miss their entry tracking scan, which means the tracking information for the box isn't updated as it travels. This is not something we have any control over, unfortunately. Some customers report a tracking status of "pre-shipment" all the way up until the day it shows "out for delivery". It's kind of a mess, but it's what we have to deal with right now. Please understand that once we drop off a box for delivery there is nothing we can do to control the tracking or course of the delivery.
-All orders are wrapped in tissue paper and mailed in plain brown boxes. The return address lists our company as "SB Creative LLC" on the shipping label. We list our toys as "art sculpture" on any customs forms for international orders. We will NOT alter prices on customs forms or ship items as a gift to avoid paying customs fees, so please do not ask us to.
-If you believe your package is lost or was damaged in transit, you will need to contact the USPS to file a claim for compensation. If you are an international customer with a Priority Mail shipment that is more than 3 weeks from the date of shipment without an update please contact us and we will open a claim for you.
-If you order was returned to us as undeliverable we will reach out with the contact email on the order. You will have the option of a refund for the items, minus shipping cost, or you can pay for your box to be reshipped. If you do not respond within the time period specified within our contact attempt your order will be automatically refunded. Toys that are returned in this way that we can confirm haven't been removed from the box by any other party will be returned to our shop's inventory to be sold as normal. If a box is tampered with in any way or we suspect any damage, those items will NOT be resold.
-WE RESERVE THE RIGHT TO REFUSE ORDERS BEING SHIPPED TO RE-SHIPMENT FACILITIES! There are countries we choose not to do business with. If we suspect you are trying to circumvent our policies using a re-shipment facility your order may be cancelled and refunded.
-We will not change the name or address on your order once the order has been placed. The only exceptions to this are for honest mistakes (such as an older address being auto filled at check out). We've been seeing folks buying items for other people in their own names and then contacting us to change the name and address to the other person's. This gets to be a lot of work and it opens up a lot of opportunities for mistakes. As well, it can be used to circumvent certain store policies, such as age restrictions. Please make sure to double check your names and addresses before you check out!